Paint by Rhi

Let's make it official

Orders

Every order is placed by request, prepared with love, then carefully sent on its way to a new home. Here's how it all works!

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Order Form

How it works

Ready to bring a piece home? Fill out the form below to get started. Once I receive your request, I'll look everything over and send an email with your order invoice, including any shipping or sales tax. These emails come from orders@paintbyrhi.com — be sure to keep an eye out!

Please note that no payment is collected directly on this form!

Let's start with your info:

Now, let's get into the details:

What items are you looking to order? (Select all that apply)

Please include a few quick details so I can prepare your invoice:

  • Titles, sizes, and quantities of the pieces you'd like
  • Any bundle discounts you're taking advantage of from the Shop page

Looking for a custom commission instead? Head over to my dedicated Commissions page to start that process.

Let's wrap it up:

How would you like to receive your art? (Select one option)
Which payment method do you prefer? (Select one)

Good to know

Ordering essentials

Payment & invoicing

I currently accept payment via Zelle. Once your invoice is sent, it remains valid for 24 hours to lock in your order — please make sure to pay within that window to secure your items. If you run into any trouble or have questions about your invoice, just reply directly to the email and I'll help sort it out.

Order confirmation

Orders are handled in the order that I receive them. Since most of my pieces are unique creations, I will always confirm an item is available before creating your invoice. If a piece sells before I can confirm your request, I will reach out and inform you so you can adjust your order accordingly.

Please note: This does not apply to print-on-demand orders, as those are fulfilled by request only.

Sales tax

NJ sales tax (6.625%) applies to orders shipped to a New Jersey address or picked up locally. Orders shipping outside NJ are not subject to sales tax. This is calculated and clearly outlined on your invoice, if applicable.

Questions

Frequently asked questions

What payment methods do you accept?

I currently accept payment via Zelle — select it on the order form above, and I'll include the payment details in your finalized invoice email. If you don't have Zelle, that's no problem: choose the second option on the form and we'll sort out a payment method together. I may expand to additional options down the line — subscribe to my newsletter to be the first to know if that happens!

How long will it take to receive my order?

Please allow 3 to 5 business days for processing before your order ships — for items that are pre-made and ready to go, processing time will be faster. I'll get right to work packaging or printing your order as soon as your payment is received. Once completed, I'll send out a confirmation email with everything you need: tracking information and an estimated delivery date, or available pickup slots if you've opted for local pickup!

What if an item sells out before I get my order fulfilled?

I do my best to keep availability for my products updated as quickly as I can. If a piece you ordered has just sold before I could update the availability, I will reach out so that we can find an alternative solution where possible.

For any original canvas or panel paintings that may have sold before I got to your order, you are welcome to request a matching art print or sticker instead! For all other items, such as greeting cards and PBN kits, I'm always adding new inventory to the site as I create it. Feel free to subscribe to my newsletter to hear about new designs and restocks, and place a new order once your favorite is available again.

How much does shipping cost?

Shipping is calculated individually for every order based on final package size, weight, destination, and item value.

As a rough guide for standard Ground shipping:

  • Small package (ie., prints, cards & stickers): typically $8–$10
  • Medium package (ie., paint-by-number kits): typically $10–$15
  • Large or custom packages (ie., original paintings or large bundles): calculated individually due to the range of sizes — exact cost will be confirmed on your invoice

Please note: These are rough estimates only — once you share your shipping address on the order form above, I'll calculate your exact shipping cost and include it on your invoice. Expedited shipping is available upon request, with rates based on carrier availability.

Do you offer local pickup, or ship internationally?

Local pickup is free and highly encouraged for clients within the Central Jersey area! For all other orders, shipping is currently limited to addresses within the United States only — I'm working on expanding, so stay tuned for future international shipping updates.

Can I return or exchange an item?

Since each piece is handmade or made to order, all sales are final — I'm unable to accept returns or exchanges. Every order is carefully and securely packaged before it ships out. Standard carrier insurance (up to $100 through USPS or UPS) is included on every shipped order at no extra cost.

If your order arrives damaged in transit, please reply to your invoice email within 48 hours of delivery with clear photos of the damage. I'll review everything right away to help make it right and file the carrier claim on your behalf as needed.